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Bookmybird flight booking policy

Flight booking policy

The total price displayed includes all applicable government taxes. You are required to pay the entire amount prior to the confirmation of your booking. There will be no refund for 'no-shows' or any partially unused flights. To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare. Infants must be accompanied by an adult at least 18 years of age. All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier. Check in: As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights. For International flights, the check-in time is 3 hours before departure. The passenger needs to check-in at least 2 hrs prior departure for Air India and Air India Express domestic flights, else will be considered as a no show. Infants must have valid proof-of-age documents showing that the infant is under two years old. Additional payment may be charged by the airline for seat allocations. Amendments: bookmybird can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly. Every booking made on bookmybird is subject to amendment charges levied by the airline, which may vary by flight and booking class. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment. If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment. In addition to the airline's amendment charges, bookmybird charges a Non-Refundable amendment handling fee of INR 300 per passenger per segment within India Domestic bookings and INR 500 per passenger per ticket for International bookings (Ex-India/To-India/ Anywhere to Anywhere in the world) We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made. Depending on the airline's policy, some booked fares may not be amended. All bookings made through us, can also be amended by calling up the Airline Call Center directly. Cancellation Policy: Every booking made on bookmybird is subject to cancellation charges levied by the airline, which may vary by flight and booking class. Some booked fares may be non-refundable per the specific airline's policy. Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline. Online cancellations: Cancellations can be made online by signing in to your bookmybird Account. Step by step details for online cancellations are available here Offline cancellations: We also accept cancellation requests through phone. However bookmybird cancellation charges for such offline cancellations may be higher bookmybird cancellation charges: Over and above the airline cancellation charges, bookmybird will levy Rs 300 per passenger per segment for each cancellation Only cancellation requests made online or telephonic through our customer support shall be entertained. bookmybird shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail For e-tickets, if your cancellation request is made less than 3 hours before departure, you'll need to contact the airline directly to get your reservation cancelled If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. bookmybird will not be able to process the refund for the same and will not take any responsibility for the same. Convenience fee charged at the time of booking is non-refundable. For any cancellation made by you for which refund is already processed and if it is found that you have used/made changes to the ticket on the same PNR directly with the airline, bookmybird reserves the right to debit your original mode of payment against the amount which has been refunded to you. Refunds It is mandatory to contact bookmybird for all refunds, as the airline will not be able to refund your tickets booked at bookmybird.com. If you need a refund for paper tickets, please send them back to us. Your tickets must reach us within 48 hours of the time of cancellation so that we can get them endorsed by the airline for you. If your paper ticket gets lost or damaged, the airline will not be able to process a refund request. All cancellations made directly with the Airline need to be intimated to bookmybird by Email or Phone in order to initiate the refunds process Processing times for cancellation and refund requests vary. bookmybird shall refund your cancellation only after the respective Airline/Service Provider processes to us your eligible refund. bookmybird will not be responsible for any flight reschedule/cancellations by the airline For complete flight booking terms and conditions

Air India

  • Cancellations are allowed upto one (1) hour prior to departure.
  • Only taxes will be refunded if a guest is a No Show or if the booking is cancelled within one (1) hour to departure.

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Air india on http://home.airindia.in

Baggage Allowance

Class of travel Adult Child Infant
First Class 40 kg 40 kg 0 kg
Executive Class 35 kg 35 kg 0 kg
Economy Class 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • To make amendments to your tickets, you’ll need to contact the airline directly.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.

Air India Express

Amendments:

  • All amendments can be done only with the airline directly.
  • Rescheduling of the ticket is only possible Twelve(12) hours prior to flight departure.
  • Rescheduling fee of Rs.450/- or its equivalent in local currency will be charged for any change in date/sector. While rescheduling, if the applicable fare is more than the current basic fare, the difference amount will be charged to the passenger. However, if the applicable fare is less than the current basic fare, the difference amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given.

Cancellation:

  • 35% of the basic fare + transaction fee is the cancellation charge if the cancellation is made 10 days or more prior to the scheduled departure of the flight.
  • 50% of the basic fare + transaction fee is the cancellation charge if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight.
  • No refund if the cancellation is made less than 24 hours prior to the scheduled departure of the flight.

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Air IndiaExpress on http://www.airindiaexpress.in

  • Each passenger (excluding infants) is allowed, depending on the destination, some baggage free of charge, subject to the regulations of the airline. Checked baggage in excess of free allowance is subject to excess baggage charge and space availability on the aircraft. (Unless otherwise specified). Infants are entitled to 10 kilos baggage free of charge.
  • Each passenger (excluding infants) is allowed to carry one small piece of hand luggage (unchecked baggage), which must not exceed 7 kilos. If your hand luggage exceeds the stated limits it will have to be checked in. In the event that your total checked-in baggage exceeds the free allowance, an excess baggage charge will be incurred. It is recommended that all valuable articles are only carried in your hand luggage.

Air India IC

For full fares

  • No refund for cancellation of partially utilized tickets.
  • No sector change allowed.
  • No refund is admissible on tickets cancelled within 3 hours of scheduled time of flight departure.

For special discounted fares

  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 500 per person, per one way.
  • Special fares on Air India IC "fare basis UF" booking class X are non refundable tickets.

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

Baggage Allowance

Class of travel Adult Child Infant
First Class 40 kg 40 kg 10 kg
Executive Class 35 kg 35 kg 10 kg
Economy Class 25 kg 25 kg 10 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
  • If you are cancelling a paper ticket‚ please note it must reach bookmybird’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.

GoAir

Amendments

  • Fares and schedules are subject to change without notice.
  • Rescheduling of tickets is only possible 4 hours prior to flight departure. No change is possible within 4 hours of flight departure. Within 4 hours before departure‚ it is only possible to cancel the reservation. The rescheduling fee is Rs.750/– per passenger per journey. The difference in fare is also charged.

Cancellations

  • Cancellations to bookings may be made up to 4 hours prior to the scheduled departure time at a charge of Rs.750. This fee is subject to change without notice.
  • Incase of cancellation of zero fare or promotional fare tickets only Rs.225/– per passenger segment will be refunded.

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Go Airways on www.goair.in

Baggage Allowance

Class of travel Adult Child Infant
Economy 20 kg 20 kg Nil

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • To make amendments to your tickets, you’ll need to contact the airline directly.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.

IndiGo

Special Rules and Charges for Certain Customers, Pets and Baggage

  • IndiGo does not offer special fares for children or students.
  • Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of Rs. 1000 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed
  • IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule

Taxes & Surcharges

  • IndiGo fares do not include applicable government taxes and surcharges
  • Applicable taxes and surcharges are added to the basic fare
  • Currently taxes and surcharges include a Fuel Surcharge of Rs 1,100 and a Congestion Surcharge of Rs 150 per Sector.
  • Additionally, IndiGo is required to apply the Government tax of Rs. 225 per Sector
  • Various additional surcharges, e.g., for items or travel agency processing fees, may be assessed per Sector or per itinerary in addition to IndiGo's published fare.
  • Taxes and surcharges may be added, modified, or removed from time to time
  • Participating travel agents can collect a transaction fee equal to 5% of the basic fare for making an IndiGo Booking. These charges are paid directly to the participating travel agent to cover their expenses
  • Once a booking is made, fares, surcharges and taxes paid are non-refundable

Making changes after purchase

  • IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried there under attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to said person
  • Changes to a Customer's name, the origin of travel, and/or the destination of travel are not permitted
  • Changes to the date or time can be made to a Customer's Booking by contacting IndiGo and completing the changes no later than 2 hours before the scheduled departure time. Customers can make changes by phoning IndiGo's call centre, at IndiGo airport counters, on the IndiGo website, or through the IndiGo Shop, Reliance World retail outlet.
  • Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference (if any) if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is lower than the originally booked fare - the balance of the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice
  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs.750 + 300(CT Service fee) per person per sector per event. The balance of the original booking amount will be refunded. This fee is subject to change without notice.
  • All fares are subject to change until purchased
  • In the event we provide a Customer a refund (for example, due to a cancelled flight), the form of refund will match the form of original payment. If the booking was paid for in cash, we will refund in cash, or if the booking was paid for by credit card, we will issue a refund to the credit card. The refund of a booking made by a participating travel agent, IndiGo Shop, or Reliance World retail outlet can be only done by the party that made the original booking. Alternatively, a Customer may request a credit slip to be used for a future IndiGo flight. Note: Only Customers having valid IndiGo bookings are allowed to collect refunds. It is mandatory to show an original photo identity card and itinerary to collect any refund

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Indigo Airlines on www.goindigo.in

Baggage Allowance

Class of travel Adult Child Infant
Economy 15 kg 15 kg Nil

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.

Requirement for Visa verification for customers travelling to Dubai

Customers travelling to Dubai on a visit visa are required to get their visas verified. After verification, the relevant offices will insert an ‘Ok to Board’ message in the PNR.

For Visas sponsored and issued in the UAE

In cases where the visa has been sponsored and issued in the UAE, the visa sponsor should approach any of the Indigo Airline offices listed below to update the visa message, along with original and one copy of visa. The original will be returned while the copy will be retained by the Indigo Airlines office. This includes visas obtained from travel agents / tour operators in India who in turn have obtained the visas from sponsors in the UAE. In case of online e-visa, same procedure is to be followed except that the original visa is not required; the sponsor is required to only submit one copy of the visa. The staff concerned will verify the authenticity of the visa and insert “OK to Board” message on PNR. AED 10 service charge will be levied to the sponsor at the time of verification of visa. This charge may change without prior notice.

IndiGo Representative Office Locations:-

Sl. No. Name Address Telephone
1 IndiGo Reservations & Ticketing Office Al Ahmadi Building, Shop 4 & 5, Near Ghubaiba Bus Station, Dubai +9714-3274477
2 Al Rais - Dubai Shopping Center Ground Floor, Dubai Shopping Center, Near City Center, Deira, Dubai +9714-2944545
3 Al Rais - Abra Branch Shop No 15, Shieka Latifa Building, 116 / 29, Baniyas Street, Opposite Abra, Deira Dubai +9714-2236060
4 Al Rais - Travel Shop Ground Floor, Al Rais Center, Al Mankhool Street, Next to ChoithRam, Opposite to Ramada Hotel, Bur Dubai +9714-3520200
5 Al Rais - Knowledge Village Block -6 Ground Floor, Knowledge Village, Near Media City, Dubai +9714-3672227
6 Al Rais - Al Khail Mall Shop No 16, Al Khail Shopping Mall, Ground Floor, Part C, Al Qouz Industrial Area, Al Qouz, Dubai +9714-3306011
7 AL Rais - Sharjah Ground Floor, Shaikha Hamda Building, Al Zahra Street, Sharjah +9716- 5724421/22
8 Al Rais - Ras Al Khaimah Ground Floor Abualreesh Building, Off. Muntasir Street, Al Nakheel, Ras Al Khaimah +9717-2277477
9 Al Rais - Fujairah Ground Floor, Bank Saderat Building, Zayed Street, Fujairah +9719-2231112
10 Al Rais - Al Ain Nokia Building, Sheik Zayed Road, Al Ain +9713-7644414
11 Al Rais - Abu Dhabi Shop No 1, Saeed Atiq Building, Near Abu Dhabi Mall Tourist Club Area, Abu Dhabi +9712-6454050

All offices operate during normal office hours and work days.

For Visas issued in India by Dubai Visa and Marhaba Services (DVMS) / COX & KINGS MARHABA DUBAI VISA (CNKMDV) www.cnkmdv.com

In case the visa has been obtained in India through DVMS / CNKMDV, kindly provide PNR / Name / Date of travel / sector to your visa issuing agency (DVMS / CNKMDV) and ask them to contact airline for “Ok to Board” message.

Please Note:

  • If you are not sure regarding the place/ mode of issuance of your visa, kindly contact your Travel Agent/ Tour Operator.
  • In case of any clarification or after-office hours support for immediate travel, kindly contact the IndiGo Call Center at +91 9910 38 38 38.
  • All customers on visit visa (other than those on residence permits) should have a return ticket on any carrier, failing which they will not be accepted for check-in by IndiGo.
  • In case passenger turns up at the counter without “OK to Board”, acceptance of such passengers for travel will be at the sole discretion of the IndiGo staff on duty at the airport and passenger will be liable to pay any and all costs incurred by IndiGo if passenger is denied entry into UAE.

Jet Airways

For full fares

  • 50% cancellation charges will be levied on basic fare when a confirmed reservation is cancelled within one hour prior to departure.
  • Documentation charges of INR 100 are levied when confirmed ticket is processed for refund.
  • When tickets are reissued from higher to lower fare, a reissuance charge of INR 100 is levied, irrespective of change in sector/class of travel.
  • The tickets can be processed for refund within two years from the date of issue (unless specified there wise). However, validity of the ticket remains unchanged
  • Every ticket that is cancelled / revalidated to open needs to be defaced / endorsed within 24hrs from the time it's cancelled.

For special discounted fares

  • Cancellations to bookings may be made up to one (1) hour prior to the scheduled departure time for a fee of Rs 750 per person, per one way

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Jet Airways on www.jetairways.com

Baggage Allowance

Class of travel Adult Child Infant
Business 30 kg 30 kg 0 kg
Economy 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
  • If you are cancelling a paper ticket‚ please note it must reach bookmybird’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.

JetLite

For full fares

  • For providing more flexibility to the esteemed passengers, JetLite does not charge cancellation fees for any of the confirm tickets cancelled at least one hour prior to departure
  • 50% of the Basic fare is charged in case of cancellation of confirmed tickets for refund within one hour of departure or no-show for normal tickets.
  • However, confirmed tickets cancelled even within one hour of departure can be revalidated.
  • For travel within next 24 hours without any cancellation charge for normal tickets.
  • Refund/Rerouting fees of Rs. 100 will be charged on Confirmed Tickets cancelled at nil charges for normal tickets.

For special discounted fares

  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750/- per person and 95% of the Fare for certain booking classes.

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

Baggage Allowance

Class of travel Adult Child Infant
Economy 15 kg 15 kg 0 kg

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
  • If you are cancelling a paper ticket‚ please note it must reach bookmybird’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.
  • In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.

SpiceJet

The carriage of a Guest is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticket less airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Guests check-in begins 2 hours prior to the flight for seat assignment and closes 45 minutes prior to the scheduled departure.

Schedule is subject to change and regulatory authority approvals.

Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 7.0 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

SpiceJet allows its Guests to check-in up to 15 kg of luggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying passenger. Baggage in excess of 15 kg is subject to a fee to be paid at the airport at check-in. SpiceJet will accept excess baggage if space permits. SpiceJet may refuse to carry any luggage that does not comply with its policies.

Cancellations

  • Bookings are non-refundable. Failure to show up for the flight at least 45 minutes prior to the scheduled departure will result in the fare being forfeited.
  • Bookings made through Travel Agents a non-refundable Transaction Fee will be collected directly by them.
  • Changes to the date or time can be made to your Booking if you notify Spicejet at least 1 hour before the scheduled departure time by phoning the SpiceJet Sales & Reservation Centre or at the airport or through the SpiceJet internet web site at www.spicejet.com Guest name changes are not permitted. Changes to your reservation will result in a fee, as shown in the fare rules, plus any difference in the fare between the original fare paid and the fare for the revised booking.
  • Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.
  • SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).
  • SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Guests while trying to connect to or from other airlines.
  • The consumption of alcohol on board is strictly prohibited.
  • SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Guests or for the protection of property.
  • The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.

Special Rules and Charges for Certain Customers

  • Smoking is not permitted on any SpiceJet aircraft.
  • SpiceJet highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items.
  • In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard.
  • Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.
  • The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.
  • If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.
  • The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  • The Carrier's liability for loss, delay or damage to baggage is limited to Rs 200 per kg with a maximum of Rs 3000 only. The Carrier assumes no liability for fragile or perishable articles.
  • In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be Rs 500,000 only if the passenger is 12 years or more of age and Rs 250,000 if the passenger is below 12 years of age on the date of the accident.
  • Children under the age of 12 require adult accompaniment at all times.
  • Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, SpiceJet shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of SpiceJet as to the dates or time of departure or arrival or as to the operation of any flight.
  • SpiceJet provides water and a light snack free of charge on all its flights to all our Guests
  • Infants under the age of 2 years, and not occupying a seat, are subject to a fee of Rs. 275 plus the government PSF tax of Rs.225.
  • The use of wheelchairs is limited to only 4 guests per flight.
  • Sports/Skiing equipment will be subject to a fee of Rs. 500 per equipment, per sector.
  • This Booking is non-refundable. Failure to show up for the flight at least 45 minutes prior to the scheduled departure will result in the fare being forfeited
  • Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750 per person, per one way.
  • Guest name changes are not permitted.

All fares are subject to change until purchased.

If you cancel a booking, bookmybird levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. bookmybird’s fees are standard across all airlines.

All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Spice Jet Airlines on www.spicejet.com

Baggage Allowance

Class of travel Adult Child Infant
Economy 15 kg 15 kg Nil

Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.

Please note:

  • If you need to make amendments to your tickets, let us know and we’ll help you out.
  • If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
  • The above mentioned cancellation process and refund processing time may vary.

    E Commerce Flow:(*No Signin/Signup :-))

  • Step 1: Search for Flight
  • 2: Select the flight
  • 3. Pay the amount
  • 4. Booking Successful
  • 5. PNR Status in Email.
  • * Any Issue please contact us

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