We will check with operator and payment gateway on transactions in daily basis. The success transactions with failure recharge, will be automatically recharged within 3 working days from the day of recharge or will get refunded within 15 business days if we face any technical issues. If you dont get any of the above, please right a complaint in contact us by choosing complaint. If you still dont get responce please choose escalate to owner in contact us where you will get quick responce and taken more priority. Our refund system is more customer friendly where customer can request for refund whenever recharge is failure. If customer needs to make recharge success we also do and intimate through sms which helps him/her to get tracked in best way and we also send email for every transactions. You will also get email from our payment gateway regarding refund details. We refund only the amount paid by you that's 100% of amount paid by you. If you avail any cash back offer we do not refund that amount. we always request you to fill the contact form for any refund related query. we are the best company in the earth who care more on morecharge customers.